Event Registrations (Tickets)
Registration fees for events (e.g. Volt Run 2026) are strictly non-refundable and non-transferable under any circumstances, including event cancellation, postponement, or any other circumstances beyond the Organising Committee’s control.
Changes to registration details (e.g. T-shirt size, race category) may be requested before registration closes by contacting us — see the relevant event’s Volt Run Terms & Conditions page for instructions.
Merchandise
Our refund and returns policy for merchandise items lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition you received it, including original packaging.
The following are not eligible for return:
- Items marked as final sale
- Items that have been used, worn, or altered
- Personalized or custom-made items
To complete a return, we require a receipt or proof of purchase (order number or confirmation email).
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Exchanges
We only replace merchandise items if they are defective or damaged upon receipt. To request an exchange, contact us at admin@mortarevents.com/hello@mortarevents.com or via https://www.themortarshop.com/contact/.
Shipping / Collection Returns
For merchandise requiring shipping, you are responsible for return shipping costs unless the item was defective or incorrect due to our error.
For items collected in person (e.g. at event kit collection), returns or exchanges must be raised at the time of collection wherever possible.
Need Help?
Contact us at admin@mortarevents.com/hello@mortarevents.com or via https://www.themortarshop.com/contact/ for any questions related to refunds, returns, or event registrations.